At ScoobeeNet, we are committed to delivering high-quality website development and digital marketing services. We strive to ensure complete satisfaction with our services. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for our services.
1. Service Cancellation
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Project-Based Services (e.g., Website Development):
- Cancellation requests must be made in writing to support@scoobeenet.com.
- If the project is canceled within 7 days of payment and before work begins, you will be eligible for a full refund.
- Once the project has commenced, cancellation will not be possible, and no refund will be issued.
- If the project is delayed due to client inactivity (e.g., lack of required content or approvals), ScoobeeNet reserves the right to terminate the project without a refund.
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Recurring Services (e.g., Digital Marketing):
- For monthly subscription services, cancellations must be requested at least 7 days before the next billing cycle.
- No refunds will be provided for unused portions of the service within the billing cycle.
2. Refund Policy
Refunds are issued under the following circumstances:
- For Non-Started Services: A full refund will be provided if the service has not yet begun.
- Partial Work Completion: If the service has started but is not completed, a partial refund may be issued based on the work completed, as determined by ScoobeeNet.
- Non-Refundable Services:
- Payments for services that are fully delivered, customized, or consumed by the client are non-refundable.
- Any third-party costs (e.g., hosting, domain registration, or paid advertising) are non-refundable.
3. Payment Disputes
If you have concerns about a payment, please contact us at support@scoobeenet.com. We will review and respond to your concerns within 5 business days.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Send an email to support@scoobeenet.com with the subject line “Cancellation Request” or “Refund Request.”
- Provide the following details:
- Name
- Contact information
- Service purchased
- Reason for cancellation or refund
- Our team will review your request and respond within 5 business days.
5. Changes to This Policy
ScoobeeNet reserves the right to modify this Cancellation and Refund Policy at any time. Updates will be posted on our website.
6. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us:
Email: support@scoobeenet.com
Phone: +917418512530
Address: 19-95, opp. Canara Bank, Thiruvattaru, Tamil Nadu 629177